Terms of Service
Last updated: July 31, 2026
These Terms of Service (“Terms”) govern the INGRIÐ LOVE website, ordinary online sales and related services provided by Ingrida Grigalytė, conducting individual activity under Lithuanian business certificate No. NH412887-1 and trading as INGRIÐ LOVE (“INGRIÐ LOVE”, “we”, “us” or “our”).
These Terms apply together with our Return and Refund Policy, Shipping Policy and Privacy Policy. Mandatory consumer rights under Lithuanian and European Union law always apply and prevail over any conflicting provision in these Terms.
About the Services
The website presents goods offered for ordinary sale, a rental catalogue and Exclusive Services services. Rental and Exclusive Services forms are invitations to submit an enquiry only.
Submitting an enquiry or receiving an automated on-screen reference does not confirm availability, reserve an item, create an appointment, accept a quote, form a rental agreement or commission Exclusive Services work. Any rental or Exclusive Services contract will be subject to separately agreed written terms.
Rental-catalogue items are not offered for sale and must not be added to the ordinary sale checkout.
Eligibility and Customer Accounts
To place an order, you must have the legal capacity to enter into a binding contract. If you purchase on behalf of another person, you confirm that you have authority to provide their information and act for them.
A Customer Account is optional, and ordinary guest checkout remains available. If you use a Customer Account, you are responsible for keeping verification links and account access secure and for providing complete and accurate information. Contact us promptly if you suspect unauthorised access.
Product information
We take reasonable care to describe and photograph products accurately. However, screen settings, lighting and photography may affect how colours and textures appear. Handmade and small-production goods may also have reasonable variations that do not materially change the product’s agreed characteristics.
Product dimensions and size guidance are provided to help you choose but do not constitute a guarantee that every standard size will fit every body in the same way. Material characteristics, available sizes, price, stock status and relevant care information are stated on the product page or otherwise provided before purchase.
Placing an item in a cart does not reserve it. Product availability can change before checkout is completed.
In-stock, preorder and custom goods
An in-stock product is normally prepared for dispatch within the handling period stated in our Shipping Policy.
A preorder is a product produced, obtained or allocated after you place an order. Its estimated production or dispatch period will be stated on the product page or otherwise communicated before purchase. Preorder status by itself does not make a product custom and does not remove a consumer’s statutory right of withdrawal.
A product is treated as made to your specifications or clearly personalised only where it is genuinely produced using individual choices or specifications recorded for your order. This may include individually agreed measurements, construction, materials, colour, embroidery or other substantial personalisation.
Before accepting a made-to-specification order, we will identify the agreed specifications, price, payment arrangement, estimated production or delivery period and any applicable custom-order conditions. Where the law permits, the statutory change-of-mind withdrawal right does not apply to goods genuinely made to those specifications or clearly personalised.
This exception does not affect your rights if custom goods are faulty, misdescribed, materially different from the agreed specifications or otherwise non-conforming.
Where you provide measurements or other specifications, you are responsible for checking that the information is accurate before approving it. We are not responsible for a fit issue caused solely by inaccurate customer-supplied measurements. This does not limit responsibility for our own measurement, production or recording error.
A requested change to approved custom specifications is not accepted until we confirm it in writing. An accepted change may affect price, material availability and the production or delivery period.
Prices and payment
Store prices are displayed in euros. The total product price, delivery charge and any applicable tax will be shown before you place the order. INGRIÐ LOVE is currently not registered for VAT, so VAT is not separately charged by us.
Available payment methods are displayed at Shopify checkout and are processed through Shopify Payments and the payment providers offered there. You must be authorised to use the selected payment method and provide accurate billing information.
Prices and promotions may change before an order is placed. A change does not alter the price of an order that we have already accepted, except where you later agree to a change in a custom order.
Placing and accepting an order
By selecting the final payment button at checkout, you place an order with an obligation to pay and confirm that the products, quantities, delivery details and contact information are correct.
A sale contract is formed when we send an order confirmation accepting your order. For a separately quoted custom order, the contract is formed in the manner specified in the relevant written custom-order document.
Before accepting an order, we may decline it where reasonably necessary, including because:
- the product is unavailable;
- payment cannot be authorised or presents a fraud or security concern;
- the delivery destination is not supported;
- the order exceeds a reasonable quantity intended for personal use; or
- there is an obvious and unmistakable error in the product, price or description.
If we cannot accept an order, we will notify you and release, reverse or refund any payment without undue delay.
If an obvious error is discovered after submission, we may contact you to confirm whether you wish to proceed using the correct information. Any cancellation after a binding contract has formed will be made only where permitted by applicable law.
Products purchased through the consumer store are intended for personal use. Please contact us before attempting to place a commercial resale or bulk order.
Delivery and studio pickup
Delivery destinations, charges, handling periods and estimated transit times are described in our Shipping Policy. We currently deliver only to supported European Union destinations shown at checkout.
Delivery estimates begin when the order is dispatched, not when the order is placed. Preorder and custom production time is additional and will be stated separately.
Unless we agree otherwise, goods will be delivered without undue delay and no later than the period required by applicable consumer law. If a different delivery period is stated for a preorder or custom product and accepted by you, that agreed period applies.
If delivery by a particular date is essential, including for a wedding or another event, that date must be expressly agreed with us in writing before the contract is concluded. Entering an event date in an enquiry form does not by itself create a guaranteed delivery deadline.
Orders are sent using tracked delivery with a recipient signature required. We remain responsible for goods carried by a delivery provider selected by us until you, or another person nominated by you other than the carrier, physically receives them.
You are responsible for providing a complete and accurate delivery address and for being reasonably available to receive the order. Where permitted by law, we may require payment of reasonable additional costs caused by an incorrect address, an unjustified refusal of delivery or repeated failed delivery attempts.
Free studio pickup is available at P. Vileišio g. 18-1, LT-10306 Vilnius, Lithuania by prior appointment only. An order is not ready for pickup until we confirm the appointment and availability.
Cancellation, withdrawal and returns
Statutory withdrawal rights, return eligibility, return costs, refunds and exclusions are explained in our Return and Refund Policy.
Eligible consumers generally have 14 days after delivery to notify us that they are withdrawing from an online purchase and another 14 days to return the goods. Genuinely made-to-specification or clearly personalised goods may be excluded as described above and in the Return and Refund Policy.
Customer Accounts may provide self-service cancellation and return-request tools. A submitted request is reviewed against the order status and applicable legal rights. An order is cancelled only when the cancellation is confirmed.
We do not offer direct exchanges. If an eligible standard product is returned, you may place a separate order for another item.
Faulty or non-conforming goods
Consumer goods are covered by the mandatory legal guarantee. Under European Union rules, this is at least two years from delivery and may be longer where national law provides additional protection.
If goods are faulty, damaged, misdescribed or otherwise non-conforming, please contact us promptly with the order number and a description of the issue. We will provide the remedies required by applicable law, which may include repair, replacement, a price reduction or refund.
The legal guarantee does not cover damage caused after delivery by misuse, accidents, failure to follow reasonable care instructions, improper cleaning or storage, normal wear, or alterations performed by another party, to the extent that such conduct caused the problem. It does continue to cover defects for which we are legally responsible.
Events outside our reasonable control
We are not responsible for a delay or failure caused by an event outside our reasonable control, such as transport disruption, severe weather, government action, interruption of essential infrastructure or an unexpected material supply failure.
If such an event affects an order, we will contact you when reasonably possible and take proportionate steps to reduce the effect. If performance becomes impossible or the delay gives you a mandatory right to end the contract, we will provide the applicable cancellation and refund.
Nothing in this section removes rights concerning an expressly agreed essential delivery date.
Website use
You may use the website for lawful personal shopping, account use and enquiries. You must not:
- interfere with the website’s security or operation;
- attempt unauthorised access to accounts, systems or data;
- submit malicious, unlawful, deceptive or abusive content;
- use the website to violate another person’s rights;
- scrape, copy or use automated tools in a way that unreasonably burdens, circumvents or disrupts the Services; or
- use rental-catalogue products or technical methods to bypass checkout restrictions.
We may restrict website or account access where reasonably necessary to protect the Services, customers or other people. Such restriction does not remove rights connected with an existing order.
Intellectual property
The INGRIÐ LOVE name, original designs, text, photography, graphics, branding and website presentation are protected by applicable intellectual-property law.
You may access the website for personal shopping and enquiries. Unless permitted by law or authorised by us in writing, you may not reproduce, distribute, commercially exploit, modify or create derivative works from our protected content.
Third-party names, trademarks and content remain the property of their respective owners.
Shopify and third-party services
The store is powered and hosted by Shopify, which provides infrastructure, checkout, Customer Accounts, payments-related services, order processing, security and other commerce functionality.
Shopify Network Intelligence is enabled. Shopify processes information from interactions with this store and may combine it with information from interactions with Shopify and other Shopify merchants to provide Enhanced Services. Information may be shared with Shopify and relevant providers located in other countries. Further details and privacy choices are described in our Privacy Policy.
The sale contract for INGRIÐ LOVE products is between you and Ingrida Grigalytė trading as INGRIÐ LOVE. Shopify is not the seller of our products.
The website may contain links to third-party websites. We do not control third-party content or privacy practices. Using a third-party website may be subject to that party’s own terms, but those terms do not remove our obligations as the seller or your mandatory consumer rights.
Privacy
Personal data and cookies are handled as described in our Privacy Policy and through the privacy choices made available on the Services.
Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, deliberate wrongdoing, death or personal injury caused by negligence, or mandatory consumer remedies.
To the extent permitted by law, we are not responsible for losses that were not a reasonably foreseeable result of our breach or for business losses, loss of profit or loss of commercial opportunity arising from a consumer purchase.
We are not responsible for a failure caused solely by inaccurate information supplied by you where we used reasonable care and the failure was not caused or contributed to by us.
Complaints and dispute resolution
Please send complaints to hello@ingrid.love or to P. Vileišio g. 18-1, LT-10306 Vilnius, Lithuania. Include your order or request reference, describe the issue and state the remedy you seek.
We review consumer complaints free of charge and, where required by Lithuanian law, provide a detailed, reasoned written response within 14 days after receiving the complaint.
If the matter is not resolved, you may apply to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, VVTAT), A. Goštauto g. 12, LT-01108 Vilnius, Lithuania. Information is available on the VVTAT website, and requests can be submitted electronically through the Consumer Rights Information System (VTIS).
This does not prevent you from using another competent dispute-resolution body or bringing a claim before a court where applicable.
Governing law
These Terms and contracts concluded under them are governed by Lithuanian law. If you are a consumer resident in another country, this choice does not deprive you of mandatory protections applicable under the law of your country of residence or any court rights that cannot lawfully be waived.
Changes to these Terms
The Terms applying to an order are the version made available when that order is placed. We may update these Terms prospectively to reflect changes in law, the business or the Services, but an update does not retrospectively rewrite an accepted order.
If any provision is found unlawful or unenforceable, the remaining provisions continue to apply. A failure to enforce a provision on one occasion does not waive the right to enforce it later.
Contact
Ingrida Grigalytė
Conducting individual activity under Lithuanian business certificate No.
NH412887-1
Trading as INGRIÐ LOVE
P. Vileišio g. 18-1
LT-10306 Vilnius
Lithuania
Email: hello@ingrid.love
Telephone: +370 631 55979