Shipping Policy
Last updated: July 31, 2026
This Shipping Policy applies to goods purchased online from INGRIÐ LOVE. Rental handover and return arrangements, Exclusive Services fittings and separately agreed custom-order collection arrangements are governed by their respective written agreements.
Dispatch location
Orders are prepared and dispatched from Vilnius, Lithuania.
Where we deliver
We currently deliver within Lithuania and to the other European Union member states supported at checkout:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We do not currently deliver outside the European Union. Delivery availability is determined using the complete address and postcode entered at checkout.
Some islands, remote areas and special territories associated with an EU member state may not be supported or may require additional arrangements. If checkout does not offer a delivery method for an address, we cannot accept an online order for delivery to that address. Contact us before ordering if you are uncertain whether your address is supported.
Delivery methods and prices
Our current standard delivery rates are:
- Lithuania: EUR 7.90, or free standard delivery for qualifying orders of EUR 200 or more.
- Latvia and Estonia: EUR 12.90, or free standard delivery for qualifying orders of EUR 200 or more.
- Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden: EUR 29.90, or free standard delivery for qualifying orders of EUR 200 or more.
- Cyprus and Malta: EUR 39.90, or free standard delivery for qualifying orders of EUR 200 or more.
- Vilnius studio pickup: free, by confirmed appointment only.
Free-delivery eligibility is based on the qualifying order value calculated by Shopify at checkout. Free delivery applies to standard tracked delivery only.
Delivery rates may be adjusted for future orders as carrier prices, parcel dimensions and available services change. The final delivery charge is shown before you place an order and will also appear in your order confirmation. A later rate change does not affect an order that has already been accepted.
Order processing
In-stock goods are normally prepared for dispatch within 2–3 business days after the order is accepted and payment is authorised.
Business days exclude Saturdays, Sundays and applicable public holidays. Orders placed during weekends, public holidays, launches or other busy periods may begin processing on the next business day.
Processing time is separate from carrier transit time. You will receive a dispatch notification when your order has been handed to the delivery provider.
Preorders and made-to-specification goods
Preorders and made-to-specification goods have a product-specific production or sourcing period. The applicable lead time or estimated delivery window is stated on the product page, in the order confirmation or in the separately agreed custom-order document.
This production period is additional to the carrier transit time stated below. Where a product-specific period differs from the general 2–3 business-day handling period, the product-specific period applies.
If an order contains both in-stock and preorder goods, we may wait until all goods are ready before dispatching the order unless we agree to split the shipment. We will notify you if separate parcels are used.
Estimated transit times after dispatch
- Lithuania: approximately 1–3 business days.
- Latvia and Estonia: approximately 2–5 business days.
- Other supported EU destinations, excluding Cyprus and Malta: approximately 3–10 business days.
- Cyprus and Malta: approximately 5–12 business days.
These are good-faith estimates beginning when the order is dispatched. They are not guaranteed delivery appointments. Remote destinations, public holidays, peak periods, severe weather, carrier disruption and other events outside our reasonable control may extend transit time.
Delivery estimates do not remove your mandatory consumer rights. Unless a different period has been agreed, goods will be delivered without undue delay and within the period required by applicable consumer law.
Wedding and event dates
If delivery by a particular date is essential, including for a wedding or another event, you must tell us before the contract is concluded and obtain our express written agreement to that deadline.
Providing an event date in a rental or Exclusive Services enquiry does not by itself create a guaranteed production or delivery deadline.
Tracking and secure delivery
Orders are sent using tracked delivery. A recipient signature or equivalent secure confirmation of handover is required.
Where available, the tracking number is included in the dispatch notification. Tracking information may take some time to become active after the parcel is handed to the delivery provider.
If the selected delivery provider cannot offer an appropriate secure handover service for your address, we may contact you before dispatch to agree another suitable arrangement.
Delivery address
Please check your name, address, postcode and telephone number carefully before placing the order. Contact us immediately at hello@ingrid.love if you notice an error.
We will try to correct the address before dispatch, but we cannot guarantee that a change will be possible after an order enters fulfilment or is handed to the delivery provider.
Failed, refused or uncollected delivery
If delivery cannot be completed because the address is incomplete or incorrect, the recipient is unavailable, the parcel is not collected, or delivery is unjustifiably refused, the parcel may be returned to us.
Contact us if this happens. Where permitted by law, any reasonable additional charge for another delivery will be explained and agreed before the parcel is sent again.
This section does not limit your rights where delivery failed because of our error or the delivery provider’s error.
Delayed delivery
If tracking has not updated for an unusual period or the estimated delivery window has passed, contact us with your order number. We will investigate with the delivery provider.
If we cannot deliver within an agreed period, or within the applicable legal period where no specific date was agreed, you retain the right to require delivery within an appropriate additional period and, where applicable, to end the contract and receive a refund.
Where an expressly agreed delivery date was essential, applicable law may allow the contract to be ended without providing an additional delivery period.
Lost parcels
INGRIÐ LOVE remains responsible for goods until you, or another person nominated by you other than the carrier, physically receives them. The exception is where you independently arrange and instruct a carrier that we did not offer.
If a parcel appears to be lost, contact us at hello@ingrid.love. We will investigate the shipment and provide the remedy required by applicable law. You are not required to pursue a carrier selected by us yourself.
Damage in transit
Please inspect the parcel and goods as soon as reasonably possible after delivery. If the parcel or goods arrive damaged, contact us promptly with:
- your order number;
- a description of the damage;
- photographs of the parcel, packaging and affected goods where possible; and
- any relevant information recorded by the delivery provider.
Keeping the packaging while we assess the issue may help us investigate the claim. A delay in reporting does not remove mandatory rights, but prompt notice can make carrier investigation easier.
Vilnius studio pickup
Free studio pickup is available from:
INGRIÐ LOVE
P. Vileišio g. 18-1
LT-10306 Vilnius
Lithuania
Studio pickup is by confirmed appointment only. After placing the order, contact us and wait until you receive both a ready-for-pickup message and an appointment confirmation before travelling to the studio.
We may request the order confirmation and identification before handing over the order. Selecting studio pickup does not itself confirm a fitting or Exclusive Services appointment.
Returns
Return eligibility, return shipping, withdrawal rights and refunds are described in our Return and Refund Policy.
Contact
For delivery or pickup questions, contact:
Email: hello@ingrid.love
Telephone: +370 631 55979